Frequently Asked Questions & Help

I purchased an instant download item (mp3, e-book, etc.) but I do not know how to download it...

After completing your purchase, the Era of Peace Store will send you two emails, one will be a receipt and the other will be an email containing your personal download link. If you did not receive them within an hour, make sure to check your Junk or Spam folder in your email box. Please also verify your email is working properly by sending a test email to yourself. If you have done both of these steps and still do not see an email, please email us with the item you purchased so we can send you the link.

I am having trouble with a download link…

If you purchased a downloadable item from our store, the link provided will only allow for three download attempts or a time period of three days. Download attempts are monitored and the link will no longer be valid after the third attempt. Please Save the file to a location you can find easily in the future, like your desktop. If you find the download has not finished completely after your third attempt, please contact us and provide as much information as possible so we can reset the link for you.

I downloaded the music file (mp3), but it will not open…

To save time in the download process, the files are compressed into a zip folder.

Windows Users:
To uncompress the file, right click on it and choose Extract All.
Be sure to save it in a place easy for you to find.
Once this has completed, a new uncompressed folder will appear which you can open to listen to the mp3.

Mac Users:
Open "Finder" and navigate to the Zip file you wish to unzip.
Double-click the file you wish to unzip.
The Zip file will be automatically unzipped into the same folder as the original zip file.

You can then listen to the mp3 on you favorite music player by double clicking on it, or by using the players import function.

Music files require a player capable of playing mp3 files (such as Windows Media or iTunes). Unfortunately, we cannot provide support for personal computer issues with these files.

I purchased an E-book and I do not get a download link...

Our E-books are currently in a PDF format. This will either open in new window of your web browser or in Adobe Reader. Once the download is complete, you will need to save the file to your local computer by going to File > Save As. Please be patient while the file is downloading.

Why am I getting the error 'File Type Not Supported'?

Downloaded items require the proper programs to play or view. We provide generic file types that allow many different programs to open them. For music files, you can use Windows Media Player™ or iTunes™, both can be downloaded for free. For E-books you can download Adobe Acrobat Reader for free. Please note, we cannot support for indivdual problems with these files. They have been tested thoroughly to ensure they are working properly.

Can I use Musical Rapture as the background for webinars, voice-overs, etc.?

We are sorry, but we have to deny these requests, so that the Divine Intent of this sacred gift of music will be protected. If a person records other information over the music, it will interfere with the healing process and the Divine Intent of the music. In order to maintain the highest integrity of this Celestial Music, Frederic Delarue has copyrighted the music and all rights are reserved.

You are welcome to make CDs of the music and share them for free with everyone you know. You can print out the images for the cover of the CD and the CD label on the download zip file, and create CDs for your personal use and to give to your friends and loved ones without cost.